faqs

If you have any questions at all that we do not cover below please get in touch via our Contact page.

DESIGN & ORDERING

Do you offer custom design?

Yes, we do. You have to share your dream jewelry images with us and we will create it for you.

How does custom order work?

We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...

  1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
  2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
  3. Once the CAD is approved from your side. We will Cut & Polish your Moissanite and start the jewelry manufacturing process.
  4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
Do you offer engraving?

Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.

Do you make men's jewelry?

Yes, We do make men's jewelry on a customized order basis. Please send us an image on support@ethicaladorn.com and we will recreate it for you.

Rush Order service available?

Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at support@ethicaladorn.com

MOISSANITE AND METAL

What is a moissanite diamond? Is it real?

A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality. Read More

How does moissanite compare to a diamond?

Even though they share many optical similarities, moissanite is chemically and compositionally different from a both natural and lab-created diamonds. Moissanite has a higher refractive index, and it also differs in terms of hardness. Diamonds are measured at a 10 on the Mohs scale of hardness while moissanite comes in at a 9.25-9.5. Moissanite is completely suitable for everyday wear, and their color grade and sparkle are made to last. Moissanite is also completely conflict-free and eco-friendly, unlike the majority of diamonds! We believe love should never start with someone else’s suffering – period.

What is the color and clarity grade of your moissanite?

All of our moissanite is guaranteed to be VVS+ in terms of clarity. Color grade is determined based on your exact order, with our two most popular choices being modern white (DEF-color) and vintage white (GHI-color).

Your Moissanite are Certified?

Yes, all our Moissanite are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You can also check the authenticity of diamonds from any International Laboratory in your country.

Do moissanite rings look fake?

No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.

Is your moissanite branded?

Of course. We only source our moissanite from Radiant Beauty. Radiant Beauty is a respected Australian company that ensures their high-quality moissanite has been expertly graded and can be thoroughly traced back to the manufacturer.

Can you scratch moissanite?

No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!

Is it bad to get a moissanite engagement ring?

Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone – Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice. Not only does moissanite have a unique extra sparkle, it is also extremely durable and is suitable for a lifetime of daily wear. The lasting durability, beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality

Why should I purchase a moissanite engagement ring from Ethical Adorn?

Have you been dreaming of the perfect engagement ring but aren’t sure where to start? Look no further than a unique Ethical Adorn moissanite ring. We have a wide selection of moissanite rings with many characteristics, so you can find your dream ring to match your style. The durability of moissanite means you can create the perfect ring that will have the sparkle, fire, and brilliance that lasts forever. Our expert jewellers combine our stunning gems in any shape with beautiful ring settings to capture your vision impeccably. Our free ring sizer lets you know your ring size before scheduling a virtual appointment or visiting our showroom. As a world-leading brand, you can rest assured that you don't have to wait any longer for the modern engagement ring you've been looking for.

We sell a variety of moissanite gems, including oval cut, round brilliant, and other classic shapes and new styles in settings such as pavé and solitaire. Shopping with Ethical Adorn for yourself or your partner means you can be assured that you will get the dream ring in style, guaranteed

PROCESSING & SHIPPING

How long will my order take?

Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.

Do you ship Internationally?

Yes, we ship our jewelry all over the world.

How do I track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at support@ethicaladorn.com

What shipping method is used?

We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.

RETURN, RESIZES & REPAIRS

What is our Return & Refund Policy?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How do I contact your team to request a repair?

Please email us at support@ethicaladorn.com, and we’ll be happy to send you the necessary paperwork needed for the repair process.

Do you offer resizing?

We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email atsupport@ethicaladorn.com, and we’ll be happy to assist.

How long do repairs take to complete?

Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.

How long does resizing take to complete?

Resizing typically takes 1-2 weeks.