FAQS

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METAL, DESIGN & ORDERING

What metal do you use?

We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.

Does your jewelry come with a metal authenticity stamp?

Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.

Answer your jewelry set in solid gold?

Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.

Do you offer custom design?

Yes, we do. You have to share your dream jewelry images with us and we will create it for you.

How does custom order work?

We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...

  1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
  2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
  3. Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
  4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.

Can i upgrade my diamond in future?

We are proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size in responses as that has a tendency to improve trust overall.

Can i upgrade my diamond in future?

We are proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size in responses as that has a tendency to improve trust overall.

Do you offer engraving?

Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.

Do you make men's jewelry?

Yes, We do make men's jewelry on a customized order basis.

MOISSANITE

What is a moissanite diamond? Is it real?

A moissanite diamonddoes not exist. Despite having a similar appearance to a diamond, a moissaniteis a real, beautiful gemstone all its own. First discovered in a meteor craterby Henry Moissan in 1893, moissanite is now produced in labs, making this gemboth affordable and ethical.

Moissanite stones are bright and eye-catching,with a high clarity grade, colourless beauty and sparkling fire. With ahardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteedto outlast a lifetime of daily wear. Available in a variety of sizes andshapes, moissanite provides buyers with more freedom for custom designs and canbe purchased for the fraction of the price of a diamond of the same size and quality. Read More

How does moissanite compare to a diamond?

Even though they share many optical similarities, moissanite is chemically and compositionally different from aboth natural and lab-created diamonds. Moissanite has a higher refractiveindex, and it also differs in terms of hardness. Diamonds are measured at a 10on the Mohs scale of hardness while moissanite comes in at a 9.25-9.5.Moissanite is completely suitable for everyday wear, and their color grade and sparkle are made to last. Moissanite is also completely conflict-free and eco-friendly, unlike the majority of diamonds! We believe love should never start with someone else’s suffering – period.

What is the color and clarity grade of your moissanite?

All of our moissanite is guaranteedto be VVS+ in terms of clarity. Color grade is determined based on your exactorder, with our two most popular choices being modern white (DEF-color) andvintage white (GHI-color).

Your Moissanite are Certified?

Yes, all our Moissanite are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You can also check the authenticity of diamonds from any International Laboratory in your country.

Do moissanite rings look fake?

No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.

Can you scratch moissanite?

No, you can't scratch moissanite. Asit is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5,moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur! 

Is it bad to get a moissanite engagement ring?

Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone – Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice.Not only does moissanite have a unique extra sparkle, it is also extremelydurable and is suitable for a lifetime of daily wear. The lasting durability,beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality

Why should I purchasea moissanite engagement ring from Ethical Adorn?

Have you been dreaming of the perfect engagement ring but aren’t sure where to start? Look no further than a unique Ethical Adorn moissanite ring. We have a wide selection of moissanite rings with many characteristics, so you can find your dream ring to match your style. The durability of moissanite means you can create the perfect ring that will have the sparkle, fire, and brilliance that lasts forever. Our expert jewellers combine our stunning gems in any shape with beautiful ring settings to capture your vision impeccably. Our free ring sizer lets you know your ring size before scheduling a virtual appointment or visiting our showroom. As a world-leading brand, you can rest assured that you don't have to wait any longer for the modern engagement ring you've been looking for.We sell a variety of moissanite gems, including oval cut,round brilliant, and other classic shapes and new styles in settings such as pavé and solitaire. Shopping with Ethical Adorn for yourself or your partner means you can be assured that you will get the dream ring in style, guaranteed  

PROCESSING & SHIPPING

Can i change my shipping address after my order is submitted?

Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.

How long will my order take?

Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.

Do you ship internationally?

Yes, we ship our jewelry all over the world.

How do i track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.

What shipping method is used?

We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.

RETURN, RESIZES & REPAIRS

What is Ethical Adorn Collection return & refund policy?

We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.

How do i contact your team to request a repair?

Please Contact Us HERE, and we’ll be happy to send you the necessary paperwork needed for the repair process.

Do you offer resizing?

We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email , and we’ll be happy to assist.

How do i track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.

How long do repairs take to complete?

Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.

How long does resizing take to complete?

Resizing typically takes 1-2 weeks.